The product
Everything the call leaves you.
Who called, what they wanted, what Keepr Line handled, and the short list that still needs a decision from you.
Line Control Centre
Filter
- All calls9
- Needs you1
- Keepr handling2
- Waiting on customer3
- Resolved6
Alexandra R.
10:42EN → FRNeeds youCompared two service options
Wants to continue
Unknown number
10:07FRKeepr handlingAsked about the service area
Answered from Business Knowledge
Jordan P.
09:20ENWaiting on customerRequested more information
Follow-up sent
Four states, nothing in between.
A call is being handled, waiting on the customer, finished, or waiting on you. Nothing disappears into a voicemail box.
- Needs you
- your decision
- Keepr handling
- still in progress
- Waiting on customer
- next step sent
- Resolved
- nothing needs you
Nine dimensions of every service.
What it is, who it suits, how long it lasts, what to expect, how to prepare, when it needs you, aftercare, how it compares, and what the price includes.
Business Knowledge
One service · nine dimensions
- Approved
What it is
The extended option, in the words you use for it.
- Approved
Who it suits
The customer who wants it handled once.
- Approved
How long it lasts
The guarantee period, and what renews it.
- Approved
What to expect
What happens, in what order, and how long it takes.
- Approved
How to prepare
What the customer should have ready beforehand.
- Approved
When it needs you
The cases you want to look at yourself.
- Needs review
Afterwards
What follows once the work is done.
- Needs review
Versus the alternatives
How it differs from the standard option.
- Missing
What the price includes
What is covered, and what is not.
A caller asked something new
“What is included in the extended option?”
Add the answer once. Keepr Line can use it in future calls.
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